Frequently Asked Questions

Find answers about shipping, tracking, ordering, accounts, and customer support at Fitness Parts.

Shipping Information

What Shipping Methods Are Available?

We offer standard shipping across the contiguous United States. Expedited shipping options may be available depending on the product and destination.

How Long Will It Take To Get My Package?

Most orders are processed within 1–2 business days. Standard delivery usually takes 3–7 business days depending on your location. Specialty or custom-cut belts may require additional processing time.

How Do I Track My Order?

Once your order ships, you will receive a tracking email with your carrier information and tracking number. You can use it to monitor your delivery status.

Do I Need an Account To Place an Order?

No. You can checkout as a guest without creating an account. However, creating an account allows you to save order history, shipping details, and manage future purchases faster.

General FAQ

How Do I Place an Order?

Simply browse our products, add the parts you need to your cart, and proceed to checkout. Be sure to verify your treadmill model number for compatibility before completing your purchase.

How Should I Contact If I Have Any Questions?

You can contact our support team through our contact form or by phone at 1-800-334-5944. We're happy to help with product selection, shipping, returns, or technical questions.

What If I Order the Wrong Part?

If you ordered the wrong part, contact us as soon as possible. If the order has not shipped, we may be able to correct it. If it has shipped, our Returns & Refund Policy will apply.

Do You Offer Technical Support?

Yes. We can help you identify the correct treadmill belt or replacement part based on your model number, measurements, or photos.

Do You Sell OEM or Aftermarket Parts?

We offer high-quality OEM-equivalent parts designed to meet or exceed original equipment specifications for performance and durability.

Can I Return a Product?

Yes. Eligible items may be returned within 30 days in new and unused condition. Some restrictions apply, including custom belts and installed products.