Returns
Start a return
Tell us which order is coming back and why. Change-of-mind returns are authorized straight away; anything we may have got wrong is read by a person first.
At a glance
- Return window
- 30 days
- Ship it within
- 15 days
- Every parcel
- Needs an RMA
Returns & Refunds
Returns & Refunds
At FitnessParts.com, we want you to shop with confidence. Please review our return and refund policy below.
Return Eligibility
Products may be returned within 30 days of the original purchase date, provided they are in new, unused condition and in their original packaging.
To begin a return, customers must obtain a valid Return Merchandise Authorization (RMA) before shipping any item back.
Non-Returnable Items
- Installed or used parts
- Custom-cut treadmill belts
- Products damaged by improper installation
- Items returned without an approved RMA
Refund Process
Once your return is received and inspected, we will notify you of approval or rejection of your refund.
- Approved refunds are processed to the original payment method
- Shipping charges are non-refundable
- A 15% restocking fee may apply
Defective or Incorrect Items
If you receive a defective, damaged, or incorrect product, please contact us within 5 business days of delivery.
Our team will review the issue and provide replacement or refund options when applicable.
How to Start a Return
- Contact our support team through our contact form.
- Provide your order number and reason for return.
- Receive your RMA number and return instructions.
- Ship the product back with the RMA clearly visible on the package.
Important Notes
- Customers are responsible for return shipping unless the error was ours
- Returns sent freight collect will not be accepted
- We recommend insuring all return shipments
- Expired RMA numbers will be rejected
Need Help With a Return?
fitnessparts.com is operated by Fitness Parts LLC. Contact us anytime for assistance with returns, exchanges, or refunds.
Contact us: Send us a message
Phone: 657-215-2478